TEARM,CONDITION & RETURNS POLICY

VasiMart Terms & Conditions

1. Introduction

By accessing and using VasiMart.lk, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. Products & Pricing

  • All products displayed on the website are subject to stock availability.
  • VasiMart Sellers reserve the right to change product prices, update product information, or correct any errors without prior notice.
  • All prices displayed on the website are in Sri Lankan Rupees (LKR).

3. Orders & Payments

  • Your order will be confirmed only after full payment has been received or your Cash on Delivery (COD) order has been confirmed.
  • VasiMart Sellers reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.

4. Shipping & Delivery

  • Orders are generally delivered within 2–5 business days, depending on your location.
  • Delivery charges may apply based on the delivery location.
  • Deliveries are made five (5) days a week. No deliveries are made on Saturdays or Sundays.
  • VasiMart is not responsible for delivery delays caused by courier services, adverse weather conditions, or natural disasters.

5. Returns & Refunds

  • Return requests are accepted within three (3) days of receiving the product, only if the item is damaged or the incorrect item was delivered.
  • Returned items must be unused and in their original packaging.
  • Approved refunds will be processed within two (2) business days after the returned item has been inspected.
  • Opened or customized electronic products cannot be returned unless they are found to have a manufacturing defect.

6. Warranty

  • Where applicable, product warranties are provided by the manufacturer.
  • Customers are advised to review the warranty information provided on the product page before making a purchase.

7. Website Usage

The following activities are strictly prohibited:

  • Providing false or misleading information.
  • Misusing the website or its services.
  • Attempting to gain unauthorized access (hacking) to the website or its systems.
  • Engaging in any activity that disrupts or interferes with the operation of the website.

8. Privacy

Your personal information will be used only for the following purposes:

  • Processing your orders.
  • Arranging product deliveries.
  • Providing customer support.
  • Improving our products and services.

Your personal information will not be shared with third parties without your consent, except where required by law or for order fulfillment.

9. Changes to Terms & Conditions

VasiMart reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the revised Terms & Conditions.

Refund Policy

1. Refund Eligibility

Refunds will only be issued under the following circumstances:

  • The product is Dead on Arrival (DOA).
  • The product was delivered damaged.
  • A different product was delivered instead of the one ordered.

2. Notification Period

  • Customers must notify us within 24 hours of receiving the product.
  • Refund requests submitted after 24 hours will not be accepted. In such cases, the product will be handled under the applicable warranty policy.

3. Refund Requirements

To qualify for a refund:

  • The product must be unused.
  • The original security seal must remain intact.
  • The original invoice or receipt must be provided.
  • An Unboxing Video, recorded immediately after receiving the package, is mandatory. Refund requests submitted without an unboxing video may be rejected.

4. Refund Process

  • Once the returned item has been received and inspected, approved refunds will be processed within two (2) business days.
  • Refunds will be made via Bank Transfer or Cash, as applicable.
  • Delivery charges are non-refundable.

5. Refund Exclusions

Refunds will not be provided if:

  • The product has been used.
  • The product has been damaged due to dropping, water exposure, mishandling, or misuse by the customer.
  • The reported issue is related to software settings while the product is otherwise functioning correctly.

6. Exchanges

  • Subject to stock availability, customers may choose to exchange the product for another item of equal value instead of requesting a refund.
  • The same 24-hour notification period applies to exchange requests.

7. Warranty

  • All electronic products are covered by the manufacturer’s warranty, where applicable.
  • VasiMart will assist customers with warranty claims; however, refunds will not be issued for products covered under the manufacturer’s warranty unless they qualify under this Refund Policy.

Contact Us: 

WhatsApp/Phone:076 692 8993 

Email: vasimart.ds@gmail.com